Paybill / Till Application

Learn how to apply for a Paybill or Till for use with MpesaFlow.

Wondering: Should I choose a Paybill or a Till (Buy Goods)?

Paybill vs Till: What to Choose

Your choice depends on how you plan to use M-Pesa:

• Only collecting online payments via STK push? → Use a Till
• Need to track offline transactions or require unique account references? → Use a Paybill

We recommend applying for a Paybill for long-term flexibility. It supports everything a Till does, plus more.

Learn the Process First

Watch this overview from Safaricom before you start:

Requirements

Prepare these documents:

• Paybill Application Form
• Tariff Guide
• Account Opening Form
• Admin Account Creation Form
• Administrator Letter (Sample)
• Bank letter or canceled cheque
• KRA PIN Certificate
• Copy of ID/Passport

Stamp all documents. Sign or stamp your bank letter.

Personal Till and Paybill accounts cannot be used for M-Pesa API integrations.

How to Apply

Choose one of these methods:

Option 1: Business Portal (Recommended)

1. Visit the M-PESA Business Portal

   Go to MPESA Business Portal.

2. Create Account or Log In

   Create an account or log in with existing credentials.

3. Upload Required Documents

   Upload all documents in PDF format. Ensure you’ve stamped and signed everything properly.

4. Submit and Wait

   Submit your application. Safaricom processes applications within 72 hours. No response in 24 hours? Check your documents and reapply.

Option 2: Email Application

1. Compile Documents

   Scan all required documents into a single PDF file.

2. Send Email

   Email: [e-mail]
   CC: [e-mail]
   Subject: Paybill or Till Application
   Include your contact information in the email body.

3. Attach and Send

   Attach your PDF document and send. Double-check that all documents are complete and properly filled.

4. Wait for Response

   Expect a response within 72 hours if all documents are correct. No response in 24 hours? Verify your application and resend.